- How do I install Digioh?
- What is a Custom Domain?
- What types of campaigns does Digioh support?
- Does Digioh have any best practices for designing campaigns?
- How do I insert links into text elements?
- Can I insert tooltips into Digioh campaigns
- Why can’t I click one of the fields on my form?
- Why am I seeing my campaigns zoom in on mobile devices?
- How do I QA or test campaigns safely?
- My campaign won’t appear. What should I check?
- How are campaigns prioritized if more than one can appear?
- How do I include URL parameters with submissions?
- Does Digioh support multiple languages?
How do I install Digioh?
To install Digioh, you need to add your unique Digioh JavaScript snippet to your website. This script should be placed as high in the <head> tag as possible.
You can find your account’s install tag located here: https://account.digioh.com/HQ/Installation
Once installed, Digioh will begin evaluating your pages and displaying campaigns based on your configured rules.
What is a Custom Domain?
With the release of iOS 26 and macOS Tahoe, Safari will begin automatically blocking most 3rd party tracking from properly running in the browser. Because of this, we recommend using your own domain (like forms.yourwebsite.com) for our JavaScript. This is a simple and easy process, and you will enjoy a visibility boost to all your campaigns. This will also prevent your Digioh campaigns from getting blocked by tools like AdBlock!
This page from our help docs has more information.
What types of campaigns does Digioh support?
Digioh supports popups, banners, sidebars, and embedded campaigns.
Does Digioh have any best practices for designing campaigns?
Of course! Our design team has put together this help doc: https://help.digioh.com/knowledgebase/recommended-sizes-for-pop-ups-on-desktop-and-mobile/
How do I insert links into text elements?
Digioh supports the use of standard HTML anchor tags anywhere text is being entered:
<a href=”https://example.com” target=”_blank”>Click here</a>
Your link must always include the target=”_blank” tag to ensure that the user’s browser is redirected.
Can I insert tooltips into Digioh campaigns
You can using a custom HTML element within a campaign. This page from our help docs walks through the process.
Why can’t I click one of the fields on my form?
Another element may be overlapping the field. Adjust spacing or layout to resolve.
Why am I seeing my campaigns zoom in on mobile devices?
This can happen when the input font for your forms is set to 16px or less. See this page for additional details.
How do I QA or test campaigns safely?
Use these tools for testing:
- Preview Mode in the editor for layout and design checks
- Forced preview URLs for on-site testing
- Incognito windows to bypass session rules
- Condition monitoring to confirm rules are evaluating correctly
My campaign won’t appear. What should I check?
If your campaign isn’t showing, review the following:
- Script installation – Ensure the correct Digioh JavaScript is installed on your site.
- Campaign status – The campaign must be turned on and published.
- Display Rules – At least one display rule must be set, and it must evaluate as true.
- Session-based rules – Try testing in an incognito window to avoid cookie or session restrictions.
How are campaigns prioritized if more than one can appear?
By default, campaigns are evaluated top to bottom in the Campaign List. The first eligible campaign displays.
The Restrict Campaign Simultaneous Display extension can be used to allow different types of campaigns to fire simultaneously.
How do I include URL parameters with submissions?
Use the Universal Merge Tags app:
https://help.digioh.com/knowledgebase/digioh-universal-merge-tags/
Does Digioh support multiple languages?
Yes. Use the Internationalization (Translation) App:
https://help.digioh.com/knowledgebase/internationalization-translation-app/