How to integrate with Gorgias

  • Created:
  • / Author: Mansoor Bilal

Gorgias (pronounced ‘gorgeous’) is a customer support platform built for e-commerce companies! Connect all of your customer service channels: email, chat, phone, Messenger, Facebook, Instagram, and SMS and manage all of them from inside one Gorgias dashboard.

Digioh’s Gorgias integration allows you to push leads as customers or tickets to your Gorgias account with pop-up forms, lightboxes, surveys, and quizzes. We will integrate Gorgias Rest API with Digioh to pass the leads.

Gorgias Integration Requirements

Before setting up your integration, you will need the following parameters from Gorgias :

For getting these parameters.

  • Login to Gorgia’s account
  • Open the Rest API page
  • Copy the above parameters see below

 

Digioh

If you are setting up a Digioh integration by yourself, we first recommend reading about Digioh Integration Basics.

Follow these instructions to integrate with Gorgias.

1. Add a New Integration.

2. Set a name in the Friendly Name field.

3. Set API Form Post in Integrations Dropdown.

4. Enter Form Post URL

https://{{domain}}.gorgias.com/api/customers

Note: Replace the {{domain}} with your Gorgias domain.

5. Select JSON Raw in Post Type Dropdown

6. Select Box

7. Click Create Integration.

After clicking Create Integration, you will see the advanced settings page.

8. Configure the Advanced Integration Settings.

– Set the HTTP method to POST

– Enter the Gorgias Username in Basic Auth Username Field

– Enter the Password (API KEY) that we copied from Gorgias in Basic Auth Password Field.

– Add the following JSON in the Integration Template section.

{
"channels": [
    { 
       "preferred": true,
       "type": "email",
       "address": "[EMAIL]"
  }
],
"data": {
   "city": "Washinghton",
   "custom1": "custom1",
   "custom2": "custom2"
},
"email": "[EMAIL]",
"external_id": "[EMAIL_MD5]",
"name": "[FIRST_NAME] [LAST_NAME]",
"timezone": "UTC"
}

 

Note: You can pass custom fields in the data object like in the above integration template. The channels Object is required see this

NOTE: Update the payload according to your requirement. 

That’s all, Your Gorgias integration is ready to go! We can also integrate Gorgias’ other APIS-like tickets resource.

If you have any questions about setting up your Gorgias integration, send us an email, and we’ll be glad to help!

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